Refund Policy

At LEED, we strive for customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a refund under certain conditions as outlined below in our Refund Policy.

Refunds:

- Eligibility: Refunds are applicable for items that meet our return criteria. To be eligible for a refund, your item must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within [number] days from the date of purchase.

- Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required to process a refund.

Refund Process:

- Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

-Refund Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your payment provider.

Exclusions:

- Non-Refundable Items: Certain items may not be eligible for a refund, including personalized or customized products, and items not in their original condition or damaged due to misuse.

Contact Us:

- Initiating a Refund- To initiate a refund or inquire about the status of a refund, please contact our customer service team at [contact email/phone number]. Our team will assist you and provide further guidance on the refund process.

Damaged or Defective Items:

- Replacement: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, along with instructions for returning the damaged item.

Cancellations:

- Cancellation Policy: Orders may be cancelled within a specific timeframe after purchase. Please contact us promptly if you wish to cancel an order.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please reach out to us at [contact email/phone number]. Our goal is to ensure a positive experience and assist you with any refund-related inquiries.

This Refund Policy was last updated [date].