Returns Policy

At LEED, we aim for your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to help with our Returns Policy.

Returns:

- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within [number] days from the date of purchase.

- Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please ensure to keep your receipt as proof of purchase.

Refunds:

- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

- Exclusions: Please note that certain items may not be eligible for return, such as personalized or customized products, and items that are not in their original condition or are damaged due to misuse.

Return Shipping:

- Shipping Costs: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable unless the return is due to an error on our part.

How to Initiate a Return:

- Contact Us: To initiate a return, please contact our customer service team at [contact email/phone number]. Our team will guide you through the return process and provide further instructions.

Damaged or Defective Items:

- Replacement: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable, along with instructions for returning the damaged item.

Cancellations:

- Cancellation Policy Orders may be cancelled within a specific timeframe after purchase. Please contact us promptly if you wish to cancel an order.

Contact Us:

If you have any questions or concerns regarding our Returns Policy, please reach out to us at [contact email/phone number]. We are here to assist you and ensure a smooth returns process.

This Returns Policy was last updated [date].